01
About This Role
We're hiring a Customer Success Manager to make sure our clients get lasting value from the products, projects, and training we deliver. You'll be their trusted point of contact after the sale: onboarding them, building relationships, and finding ways to help them grow.
02
What You'll Do
- Own relationships with a portfolio of clients from onboarding through renewal
- Run onboarding and kickoff sessions, and make sure clients reach their first success quickly
- Hold regular check-ins and business reviews to track goals, usage, and satisfaction
- Coordinate with engineering, delivery, and training teams to resolve issues quickly
- Spot at-risk accounts early and put recovery plans in place
- Identify opportunities for renewals, upgrades, and additional services, and hand them to sales
- Pass client feedback on to product and delivery teams to shape improvements
03
What We're Looking For
- 2+ years of experience in customer success, account management, or client services, ideally in tech
- Excellent relationship-building and communication skills in Thai and English
- Strong problem-solving skills and the ability to manage several clients at once
- Comfortable learning technical products and explaining them clearly
- Organized and data-aware: able to track health metrics in a CRM
- A proactive, empathetic, and dependable working style
04
Nice to Have
- Experience with SaaS, IT services, or e-learning clients
- Familiarity with HubSpot, Salesforce, or customer success platforms
- Project coordination or training delivery experience
- Basic technical background (web, cloud, or software)